Terms of Use

Hit The Grade Terms of Use

Our terms of use contains the agreement in full that exists between us and anyone using our products or services. This document also extends to visitors of this website. If you are accessing our website for any reason, you are bound by these terms of use. This is also extended to those who contact us through digital means for any reason. All customers and visitors are responsible for reading this document. If you object to any of the terms in this document, we recommend that you do not order products or use our website for any reason.

Glossary of Relevant Words And Phrases

Company, HitTheGrade.com, Hit The Grade, HitTheGrade, us, our, the company, writing service, etc. are words that are used throughout this document and our website. They refer to the business HitTheGrade.com, our employees, and our contractors.

Customer, you, yours, client, student, job seeker, visitor, person, or individual are terms used to describe anyone who purchases products or services from us, or who uses our website for any purpose.

Documents, deliverables, papers, articles, blogs, and other terms refer to the products that we sell.

Writing, editing, proofreading, consulting, and advising are terms used to describe our services.

An order is an agreement to provide products or services for payment.

Use of Documents From Hit The Grade

We conduct intensive research in order to provide papers, and related services to our clients. Once they receive the products they have ordered, the customer agrees that they will only use that for personal use. They will not share or sell any of our products to others. If this is violated, we are not liable in the event that academic, professional or legal consequences result. If we are negatively impacted by this, we reserve the right to take legal action.

Legal Jurisdiction And Authority

We have obtained verification through our legal connections that we are in full compliance with the laws where we are headquartered and where we do business. However, we cannot provide visitors or customers with legal advice. They must do their own due diligence to ensure that they are in compliance with laws that impact the use of the internet to make purchases.

Our Policy Pages

We have multiple policy pages on our website. These include our revision policy page which addresses the specifics about when customers are entitled to free or paid revisions, our money back guarantee policy addressing refunds and credits, our privacy policy describing the ways in which we protect your data, and our disclaimer page which provides further clarification on our operations.

Privacy Policy

1. To ensure the data is protected, the Company processes all transactions through a secure online payment system. All the Billing information, which is filled out by the Customer is not stored, saved or available to the Company in any way. The Company encourages Customers not to share their personal Billing information to anyone within the Company, in order to maintain security and Privacy.

2. The Company never sells or share personal to any third party; it is only used in the following cases:

·         to provide the service according to the Custome’sr requirements

·         to respond to any queries, complaints or requests;

·         to customize the content and/or layout of the Service;

·         to notify the Customer about important changes and alterations to the Service.

If The Customer has an Order in progress, the Support Team will contact him/her by e-mail or phone to ensure Order delivery.

The Company will not sell, distribute or disclose Customers’ Information without their consent, unless in occasions required or permitted by law, such as complying with a subpoena, or similar legal processes.

3. The Company cannot be held responsible for information available directly to Company’s freelancers. The Company cannot control it or give any guarantees over its future distribution.

4. The Information the Customer provides to the Company is stored on secure servers. The Customer is responsible for keeping his/her login details confidential and not disclosing it to any third parties.

5. At HitTheGrade.com your privacy and your personal information security is one of our main priorities. We want our clients to fully understand, what information we collect and how we further use it and how we store it. Be assured that we only collect information that is necessary for us to provide you with our products and services

Personal info we collect includes, but is not limited to:

  • Your Name
  • Your Email Address
  • Your Contact Phone Number(s)
  • Other electronic data that helps us analyze and improve your customer experience with our Website

Purpose of This Privacy Policy

Our goal is that you know what personal info we collect, exactly why we collect such data, and how we use it. We also provide you with options to access that data to control and update it when necessary

Personal Information We Collect

In order to provide you with quality service and products, we collect the above-mentioned information from you. You provide it to HitTheGrade.com voluntarily; we in no other way can or will retrieve it from you. Information that we collect is needed to match your product requirements, to contact you in case order clarifications are needed and to deliver the final product. You provide this information in the following circumstances:

  • When making your first purchase, you automatically create a personal account with HitTheGrade.com. You will provide your contact information in order to create an account.
  • When placing orders with HitTheGrade.com, you provide very specific details that may reveal personal information (such as year of study, the Subject the product addresses or the name of the course you take). We assure you that this information is used ONLY to match your order requirements.
  • You may request help from the HitTheGrade.com customer support department. In this case, you will provide your email address and phone number so that we may contact you.
  • You may fill out contact forms to sign up for our newsletters or other information /alerts. In this case, you will provide your email address and a cell phone number.
  • If you participate in any of our surveys, contests, or other interactive activities, you may be providing your contact information

Again, all of this information you provide voluntarily, it may not and will not be retrieved by us in any other way then from you directly, by filling in the respected website/application fields and forms.

Other Information We Collect

We indirectly collect some information too.

  1. We keep track of all the orders and communication you have in respect to these orders via communication channels the service provides. We record and store the history of our communication in order to provide the quality service and improve your customer experience..
  2. We use cookies and some other technologies that will track how you browse our site, pages you visit, how long you stay on each page, and the frequency with which you access our site or pages. We do this so that we can give you a better and more personalized experience. Check our Cookie Policy for more details.
  3. We often collect IP addresses, browser types, dates, times of use of our services, preferred language, types of devices used to access our site in order to technically adjust our service content to your needs.
  4. You may also provide us with personal information of others who might benefit from our products or services (if you become our Affiliate Program Member). We use this information for purposes of promoting our products/services or for identifying potential new customers.

This information is stored and used within HitTheGrade.com ONLY, will not be resold or provided to any third party, that is not related to the delivery of the service you purchase

How We Use the Information We Collect

We only collect the minimum amount of data we need for purposes of serving you better and we limit our use of it to the following:

  1. Data you have given us permission to use for stated purposes
  2. Data you have provided that we must use to communicate with you in order to deliver services

We also store data that we use to update or improve our services to you. When you have purchased products or services, we keep this information and use it to offer additional services that we believe may interest you. As well, we use it for the following:

  1. To diagnose any issues with our site, including errors, broken links, security risks, and improvements we can make to our site, app, or pages
  2. To identify our clients and protect the company against fraud and abuse

What We Share

There are times when your personal information is shared with third parties, and it is important that you know under what circumstances this occurs:

  1. We will share with other partner parties, whose services are integrated with ours (spell checkers, service platforms etc.)
  2. We will share with third parties with whom we have contracted for certain services, to include:
  • Payment processors
  • Those who are contracted to administer surveys, contests, etc.
  • Contractors we may use to deliver emails, surveys, etc.
  • Others with whom we contract for customer relationship functions

Information that we share is necessary for our partners to perform their functions. They may not share your information with anyone else, other than sub-contractors, and the same terms and conditions apply to them.

How and Why We Communicate With You

We will communicate with you regarding services you have purchased. We may also communicate with you about additional services offered by us or third parties, if we believe they will be of interest to you. You may withdraw permission at any time, and the process for that is covered later in this policy. In general, these are the methods used to communicate with you:

  • Email
  • Phone Calls
  • Text Messaging
  • Automated emails or text that are sent out in bulk to our mailing/contact lists

When you use a service that is not our company and that service allows you to import contacts, you may import our website. In this case, we will use your information only for purposes of offering products and services according to this privacy policy. You may opt out at any time, by contacting our customer support department and requesting to be removed from our database.

Our Use of Web analytics Tools

We use a variety of analytics tools that are available to us to collect information about how our users/customers interact with our website or app. This information includes how you access our site or app, what pages you visit, and the length of time you spend on each page. Again, this information is aggregated so that we can improve and update our site/app for a better user experience.

When we use analytics tools, consistent cookies are placed in your browser. This will identify you for each subsequent visit to our site or app. No one may use cookies that one tool has placed. These cookies do not include any of your personal information, and you have several options for opting out of cookies.

When You Access Third-Part Sites From Our Site

There are links on our site to third-party sites. Should you choose to access any of them from our site, you must understand and agree that we are not responsible for any content on those sites, nor does our privacy policy remain in effect as soon as you leave our site. As a precaution, we urge you to read that website’s privacy policy before proceeding through the site.

Your Control of Your Personal Data

You can access all of your personal data through the account settings on your account page. Here you may update your information or request to delete of any of it. Should request deletion of your personal information in the course of our completing an order from you, the data will remain in force, as long as we need it to complete your order. Once it is no longer required, we will delete it.

Our Procedures for Storing and Securing Your Data

We use the latest technologies to securely store your personal information, even using encryption when warranted.

Further, we keep your personal data as long as necessary to provide the services you have requested. There are other reasons for retaining your information beyond that point.

  1. Storing it may be required by law or through a legal contract to which we are a party
  2. For preserving a record of your transaction, resolving disputes, or either defending or enforcing our legal rights
  3. For managing our financial records

If you have concerns regarding our retention of your personal data, please contact out customer support department.

Your Use of ‘Do Not Track’ Notifications

Some browsers allow you to place a ‘do not track’ notification when you visit a website. Because the meaning of this notification is not clear, you need to understand that we do not alter our policies or procedures when we see these notifications.

Age Requirements

We provide products and services to individuals who are at least 18 years of age. The reasons are obvious. We do not to obtain or store personal data of minor children. If you believe that an under-age child has access to our site and ordered services, we ask that you notify us immediately.

When We Make Changes top Our Privacy Policy

We do have the right to modify or amend this privacy policy at any time. If and when we do make changes, we will post those changes on our website and app and anywhere else we think it would be appropriate to do so. In general, you can expect notifications to be made on our website and through emails to all of our subscribers. Any substantial changes we make will not go into effect until 30 days after posting, so that our users/customers have the time to review them and take any action they believe is in their best interests.

Contacting Us

We have a customer support department that is open 24 hours a day and available by phone, live chat, or email, as indicated on our site. We will respond as quickly as possible to any question or concerns you may have.

When Customers Place an Order

Orders are normally placed through our website using the order form that we have provided. We expect the consumer to provide accurate information. In turn, we provide them with a price that is based upon the information provided.

Once their order is placed, the customer will be routed to our online shopping cart. There, they will submit the information needed to make a payment. Once we receive verification that payment has been approved and verified, we will start the process of assigning their order to writer.

All customers will be contacted once work begins on their document. They will receive information on contacting their writer

Customers are responsible for communicating with their writer, and answering any questions or requests for clarification. In addition to this, any notes or resources must be provided in a timely manner.

Hit The Grade is not responsible for delays due to natural disasters, or failure on the part of the customer to provide information or to respond to communications.

Finally, when a customer receives their final product, they will be given the opportunity to review it. It is the customer’s responsibility to do this in a timely manner and request any revisions. No revision requests will be accepted after one week.

Order Payment

1. The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.

2. The Customer can provide payment in instalments, when requested, as long as the following terms are followed:

  • The price of the Order should be $500 (USD) or higher
  • The first part of the payment should be paid right after the Customer receives the first payment link

* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.

** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.

3. Order can be paid via Credit Card, PayPal, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.

4. The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.

5. The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:

  • The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
  • The payment being done via E-check (electronic check), which is an electronic version of a paper check used to make payments online. It can take up to 10 days for an E-check to get delivered.
  • Technical issues with the PayPal platform or Customer’s Bank.

If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.

Terms of Use Changes

These terms of use, and our other policies may be changed without notices. Once these changes are published, visitors and consumers are responsible for adhering to them. They are also bound to them by implied agreement.

Advertisements And Links

At any given time, a variety of advertisements and external links may appear on our website. While we do our best to vet all that we can, we cannot guarantee the security, or veracity of any of these.

If  you choose to click on a link or advertisement, we are not responsible for any of that content. Further, any privacy or security guarantees that we provide to customers on our site, do not apply to any other websites.

Clicking on external links is something that visitors due at their own risk.  However, we do encourage anybody who feels as if a link or advertisement is offensive or corrupt to let us know.

Conclusion

This document can change at any time. Please bookmark this page and visit it frequently.

If you have questions or comments, please contact us. We are always available to answer your questions.

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