FAQS

Getting Started

Our platform is designed for students aged 11 to 18 who want to strengthen their understanding of various subjects, starting with mathematics and expanding into other areas in the future.

Simply click on the Get Started button, create an account, and start learning right away!

No, our platform is fully web-based, requiring only a device with internet access and a web browser.

Courses & Learning

We currently offer mathematics courses but are expanding into other subjects soon.

Our lessons include live interactive sessions and recorded classes that students can watch at their own pace.

Live courses are scheduled with specific start and end times. These schedules are clearly communicated in advance, ensuring students can plan their learning efficiently.

Yes! Your personal dashboard allows you to track your progress, completed lessons, and areas for improvement.

Yes! Students can download PDF study materials for each lesson to review and reinforce their learning.

Pricing & Membership

We accept major credit and debit cards.

We offer monthly and annual plans. The annual plan provides better cost savings, while the monthly plan offers more flexibility.

All payments are securely processed through Stripe, ensuring a safe and smooth transaction experience.

Support & Contact

Our support team is always happy to assist! You can reach us via the Contact Us page.

Absolutely! Parents can track their child's progress and monitor learning milestones. Still have questions? Contact us and we’ll be happy to help!

Referral Programs

Every successful referral rewards you with a $50 (approx. AED 185) Amazon voucher – our little way of saying thank you. The referred student will enjoy a 50% discount on their course purchase.

If the course is on a monthly plan, the voucher will be issued after two months once the referee has successfully completed their course purchase. For yearly plan, the voucher will be issued immediately. You will also receive an email containing your Amazon voucher code.

There is no restriction on the number of referrals. Each qualifying referral entitles you to a reward.

Yes, only registered users of HitTheGrade.com are eligible to take part in the referral programme.

After logging into your account, navigate to your dashboard, and you will get your unique referral link under the Referral Programme section.

Cancellation Policy

At HitTheGrade.com, we care about giving you the best learning experience possible. We understand plans can change, so here’s how our cancellation policy works:


Monthly Plan
  • Monthly plans are billed at the start of each month.
  • If you cancel, your plan will stay active until the end of your current month.
  • Since lessons and resources are already made available, we’re not able to give refunds for the remaining days of the month or for sessions you’ve already completed.
Yearly Plan
  • Yearly plans are billed upfront for the full year.
  • Generally, yearly payments are non-refundable.
  • That said, we know life can bring unexpected changes. If something comes up, please reach out to our support team — we’re happy to review your situation, and refunds may be offered at the discretion of our teachers and support staff.

If you have any questions, or if you're unsure about your plan, please don't hesitate to get in touch at support@hitthegrade.com. We want to make sure you feel supported in your learning journey.